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Frequently Asked Questions

Learn more about the KOHLER® LuxStone shower and the installation process. Find answers to questions about the collection, your quote appointment and the Kohler Difference.

General

  • How is the LuxStone shower different from other design services?
    Kohler’s designers and engineers have worked for more than 140 years to perfect the bathing experience. Our LuxStone shower collection was hand-picked by Kohler’s industry-leading designers and built to inspire a legacy of beautiful and gracious living. Each design is offered in a variety of styles ranging from delicate marble patterns and contemporary brick to soothing neutrals. Choose from stylish fixtures and accessories to create a luxurious shower experience unlike any other. Plus, our intuitive storage options ensure every item has a place, making the most use of every inch.
  • How does the in-home quote process work?
    Our in-home quote process begins with a Shower Guru coming to your home to thoroughly discuss your LuxStone shower vision and desired style. They will take measurements and guide you step-by-step through the installation procedure, then provide you with pricing specifications. During your quote appointment, feel free to ask any questions. Your Shower Guru is there to make sure you feel completely comfortable and satisfied with your purchase.
  • Can you convert my old tub to a shower with this product?
    Yes. Once you have customized the look of your new shower, our team of specialists will transform your current tub to a beautiful LuxStone shower. Each component of your LuxStone shower was designed to be installed in as little as a day or two, so you can begin using it as soon as possible. Our installers will also dispose of your old tub or shower, leaving your bathroom good as new.
  • What are the benefits of a LuxStone shower?
    Unlike other materials, LuxStone shower walls are made of an exclusive proprietary material featuring natural marble and durable fiber strands. The durable paneling it creates helps prevent any chipping or discoloration over time. In addition, we offer completely custom shower combinations that fit your needs and style, giving you the option to choose from a variety of wall designs, fixtures and accessories to customize your space.
  • Will my shower be easy to clean?
    Yes. LuxStone showers are built with you in mind. LuxStone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. The LuxStone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.
  • What is the Kohler Difference?
    The Kohler Difference refers to the unique quality and craftsmanship ingrained in every product and technological advancement conceived by our designers and engineers for over 140 years. The LuxStone shower is the result of engineering advancements and exclusive technology, creating a legacy of beautiful and gracious living, giving you a product that you can enjoy for years to come.
  • Where can I read reviews about LuxStone showers?
    If you’re interested in purchasing a LuxStone shower, it’s now easier than ever to learn more about our products and read reviews from our recent customers. Simply visit our customer reviews page and discover why our customers love their LuxStone shower.

Design & Features

  • What design options are available?
    The LuxStone shower collection offers a variety of shower walls, faucets, bases, accessories and glass doors. You can craft any combination of products you wish, creating a completely custom shower or bath experience.
  • What is LuxStone?
    The LuxStone shower walls are made of an exclusive proprietary material featuring natural marble that is beautiful, durable, easy to clean and simple to install. Our products are designed to be custom fitted on-site to perfectly fit your shower space, so it doesn’t lengthen the installation.
  • How is LuxStone different than tile?
    Our collection of shower walls offers more than just a beautiful finish. Unlike regular tile, LuxStone showers are designed to last longer and keep your shower space cleaner. LuxStone shower walls are affixed with hidden joints and trim to ensure there is no difficult grout to maintain. The LuxStone shower walls also hide caulk and silicone, leaving fewer places for mold to grow and simplifying your cleaning routine.

Installation

  • Can my new shower installation really be completed in as little as a day or two?
    Yes, installation can take as little as a day or two. Your Kohler-certified installer will assess your shower space and take measurements during your in-home consultation. Keep in mind that some circumstances may extend the installation process, as every shower space is different.
  • Will my installer be Kohler-trained?
    Each installer is Kohler-trained and certified to install the LuxStone shower. We want you to feel comfortable when your Kohler specialist comes to your home, so we hand-pick only the best and most reputable installers to become our partners. These certified specialists are selected based on experience, customer satisfaction and product expertise.
  • Is installation included in the cost of the shower?
    Yes. We make it our mission to ensure a seamless process for you from start to finish. We combine the cost of installation with the cost of your shower components into one bundled price. Each component of your LuxStone shower was designed to be installed in as little as a day or two, so you can begin using it as soon as possible.

Specifications

  • What size shower/bath area does this product fit?
    The LuxStone shower is designed to fit in a wide variety of spaces. Our durable, textured shower base is available in several sizes, shapes and drain locations to easily lay the foundation for your custom shower. Upon arrival at your home, a Shower Guru will measure your shower space to ensure that LuxStone is the right fit for your desired location.
  • How low is the shower entry?
    The shower base provides the reassurance of a low step-over threshold for easy access to your shower. Each shower base is available in a variety of shapes and sizes, and is designed with a 3-inch threshold to keep the water inside the shower.
  • Can LuxStone shower walls be customized to fit my unique shower space?
    Yes. LuxStone shower walls were designed for low-maintenance cleaning, durability and most of all, with you in mind. Each wall is designed to be custom fitted on-site so they perfectly fit your shower space. Once you are satisfied with the look of your new shower, our Kohler-certified specialists are able to install it in as little as a day or two, so you can start enjoying your new shower soon after.

Financing & Offers

  • Do you offer financing options?
    Kohler does offer financing plans for the LuxStone shower. Talk with your Shower Guru during your in-home quote appointment to learn about your options and choose the best plan for your needs.
  • Are any special offers available?
    Contact your local Shower Guru to learn about special offers and discounts in your area.
  • Is the LuxStone shower covered by insurance or Medicare?
    Medicare will typically cover products deemed “medically required.” Talk to your insurance agent about your specific policy, and what devices or home products might be covered by insurance. Financing may also be available to cover the cost of your LuxStone shower. You can also contact your local dealer for more information.
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Gorgeous Shower Design
We just love our shower! The gentleman who put it in was very professional. The shower is absolutely gorgeous!
– Carl T., Amboy, IL
Super Nice Shower Installers
The guys were super nice and did a really nice job. I love it.
– Linda H., Old Fort, NC
A Better Shower Experience
I love my new shower. It makes that time much, much, better for both of us. I am most satisfied with the fact that it's now safer for me and my husband.
– Carol M., Watkinsville, GA
Enjoying therapeutic spray settings
The shower itself has a wonderful variety of sprays that we are finding very therapeutic. We are delighted that your products have left us with a much more visually appealing bathroom.
– Ed & Maggie, Fishers, IN