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Frequently Asked Questions
Care & Cleaning
How do I clean my shower?The LuxStone shower is designed to be easy to clean and requires little maintenance. To view full care and cleaning instructions, visit the Shower Care page.
What cleaning products are recommended for LuxStone Surfaces?To keep your surfaces sparkling, we recommend cleaning your shower with KOHLER Cleaners. Formulated for surfaces ranging from cast iron enamel to acrylic to faucet finishes, our cleaners are gentle yet effective to help keep your LuxStone shower looking as beautiful as the day it was installed.
KOHLER Authorized Dealer Services
Who is my KOHLER Authorized Dealer?Your KOHLER Authorized Dealer is the local remodeling company that is certified and authorized by Kohler Co. to sell and install your LuxStone shower. They include the salespeople and installers that come to your home to complete your design consultation as well as install your new LuxStone shower.
How can I contact my KOHLER Authorized Dealer if I need assistance?You can locate your KOHLER Authorized Dealer’s contact information on your invoice or LuxStone shower warranty. If you still need help contacting your KOHLER Authorized Dealer, call (800) 990-4741 and a Kohler representative will happily assist you.
Billing & Payment
Where can I find information on my financing plan?
What is covered in my Lifetime Limited Warranty?Together with your local KOHLER Authorized Dealer, we back your purchase with a Lifetime Limited Warranty designed to provide you with years of trouble-free enjoyment and customer care when you need it. Your KOHLER LuxStone shower warranty comes with the same trusted support we have offered for all of our products for more than 140 years.