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Monday - Friday 8 a.m. - 5 p.m. CST

Frequently Asked Questions

Care & Cleaning

  • How do I clean my shower?
    The LuxStone shower is designed to be easy to clean and requires little maintenance. To view full care and cleaning instructions, visit the Shower Care page.
  • What cleaning products are recommended for LuxStone Surfaces?
    To keep your surfaces sparkling, we recommend cleaning your shower with KOHLER Cleaners. Formulated for surfaces ranging from cast iron enamel to acrylic to faucet finishes, our cleaners are gentle yet effective to help keep your LuxStone shower looking as beautiful as the day it was installed.

KOHLER Authorized Dealer Services

  • Who is my KOHLER Authorized Dealer?
    Your KOHLER Authorized Dealer is the local remodeling company that is certified and authorized by Kohler Co. to sell and install your LuxStone shower. They include the salespeople and installers that come to your home to complete your design consultation as well as install your new LuxStone shower.
  • How can I contact my KOHLER Authorized Dealer if I need assistance?
    You can locate your KOHLER Authorized Dealer’s contact information on your invoice or LuxStone shower warranty. If you still need help contacting your KOHLER Authorized Dealer, call (800) 990-4741 and a Kohler representative will happily assist you.

Billing & Payment

  • Where can I find information on my financing plan?

    If you financed your shower with GreenSky, click here to log in and view your plan. If you need to create your online account, click here.

    If you financed your shower with another financing partner, please contact your KOHLER Authorized Dealer for more information.

Warranty

  • What is covered in my Lifetime Limited Warranty?
    Together with your local KOHLER Authorized Dealer, we back your purchase with a Lifetime Limited Warranty designed to provide you with years of trouble-free enjoyment and customer care when you need it. Your KOHLER LuxStone shower warranty comes with the same trusted support we have offered for all of our products for more than 140 years.

Digital Shower Experience

  • How do I use my DTV Prompt?
    For step-by-step instructions to set up your DTV Prompt and program your preferred shower settings, download the Homeowners Guide. Watch this Product Overview video for a visual guide to customizing your DTV Prompt settings.